Customer Service
Every Customer Is Our Most Important Customer.
Everything we do is with our customers in the forefront of our mind, and the service we provide to them is the most important part of our business.
Our customer-facing team members are our direct eyes and ears to our customers, and the feedback that they receive helps to constantly improve the Kogan.com customer experience.
Questions regarding one of the millions of available products for sale on Kogan.com? Need help setting up your new TV? Our Customer Service team is here to help!
Sales.
Our Sales superstars are tasked with answering pre-purchase enquiries from our customers, and ensuring the prompt delivery of all orders placed via our websites. This is not your typical sales role - our competitive prices mean that our products sell themselves. You will find yourself going the extra mile to ensure our customers are kept well informed about our products and delivery of their items to satisfaction.
If you’re passionate about providing exceptional customer service experiences and are keen to get Kogan.com products into our customers’ hands, our Sales team is where you need to be.
Support.
When our customers need assistance with any of their Kogan.com purchases, our Support team is here to lend a hand. They’re exceptionally knowledgeable and are always using their problem-solving prowess to resolve a variety of tech support and troubleshooting enquiries.
Are you the go-to problem solver amongst your family and friends? Maybe you’ve built your own computer or pulled apart a mobile phone? Love reading tech blogs and keeping yourself up-to-date with the latest products on the market?
If you answered “yep, that’s me!” to any of the above, then you’d probably fit right into our Support team!
Want to join our amazing Customer Service team?
Click on the Explore Opportunities button below to check for current roles we’re hiring for in our Customer Service Team!
If you can’t find the role you’re looking for but still interested, please email your CV and cover letter outlining why you’re a fit for our team to careers@kogan.com.au to express your interest!